INSTRUCTOR PAYMENT POLICIES
By registering to be listed as an instructor on ZentasticFit ("ZentasticFit.com," “the Platform,” "the Website"), you (“Instructor,” “Service Provider”) agree to adhere to all of the following guidelines that will regulate all payments made to you by your ZentasticFit Clients (also, “Members”) through the Platform.
To ensure that you, our Service Providers, get paid for the sessions (“Services”) you conduct, ZentasticFit requires that Clients pay for the Services at the time of booking. ZentasticFit will distribute payments to Service Providers after Services have concluded, provided no cancellations or requests for refunds by Clients took place. (Please read about our Money-Back Guarantee below.)
In order to get paid, each Service Provider must furnish ZentasticFit with accurate bank account or debit card information. Two days after Service completion, provided no request for refund took place, your new funds will be reflected on your dashboard as your pending balance. In order for a Service payment to be included during a particular pay period for which funds are disbursed, that Service must take place at least 7-9 days prior to the payment distribution date.
We distribute payments to our Service Providers by direct deposit on a weekly basis on Thursdays. Please note that the time between when the funds are released by ZentasticFit and Stripe and made available to Service Providers by their banks will vary and is controlled by the banks, not by ZentasticFit or Stripe. If a Service Provider’s direct deposit is returned to ZentasticFit by their bank, ZentasticFit will request that the Service Provider correct their bank account/debit card information. The returned funds will be re-sent after the information is corrected.
By using the Platform, you are agreeing that you will never, under any circumstance, attempt to subvert the ZentasticFit payment system by attempting to seek or receive compensation directly from Members outside the Platform. All Clients’ payments to Service Providers listed on ZentasticFit must be conducted through the Platform.
SESSIONS: SCHEDULING, CANCELLATIONS, REFUNDS, AND RATES
~ Once you and Client agree on a date, time, and duration for a Service, you may place the Service on your ZentasticFit schedule. This will prompt the Platform to send your Client a message with details about the Service, the total amount to be paid, and a request to pay for the upcoming Service. It is the responsibility of you and your Client to discuss and address all questions or discrepancies with the details (time, fees, etc.) directly with one another. You can then make changes to the Service details if needed.
~ Clients will be expected to pay for Services with you at the time of booking. A session cannot be streamed unless it has been paid for. Once the payment has successfully processed, you will be sent a confirmation email and the lesson will be marked as paid on your session details page. Your video stream will become available 30 minutes before the session's scheduled start time.
~ ZentasticFit will also send your Client a reminder at least 48 hours prior to the time of the session for them to confirm the time of the session. In cases where there is less than 48 hours from the time of booking until the start of the lesson, the reminder notice will be sent as soon as the session is booked and paid for.
~ If a Client fails to pay for a Service with you in advance, you may message your Client to make sure that they are still planning on attending the session. If they are, please remind them that they need to pay for the upcoming Service. Please note that if a Service is not showing as paid on your schedule by 24 hours prior to the scheduled start time, you may cancel it. In order to avoid such cancellations due to nonpayment, we strongly encourage you to check your upcoming Services a couple of days in advance and remind Clients to pay, as need be.
~ At some point, you may want to change your rates. We encourage all Service Providers to communicate any change of rate with their existing Clients ahead of time. The change in Service Provider rates will not affect lessons that have already been booked or paid for. You may want to consider giving your Clients advanced notice of upcoming rate changes.
~ We strongly encourage all Clients to communicate with their Service Providers directly regarding refunds or rescheduling for any lesson that is less than 24 hours away. Based on each individual Client’s circumstances, you may choose whether to provide a refund or to reschedule a Service with Client up to 24 hours after the originally scheduled time.
Please refer to our Cancellation and Rescheduling Policies for more information on cancelling and rescheduling Services.
ZENTASTICFIT’S MONEY-BACK GUARANTEE
If a Client is not completely satisfied with their first Service with you, the Client can request a refund for that Service (plus the 3.5% service fee) within 24 hours after the conclusion of the Service. If the Client requests a refund after receiving more than one Service from you, only the first Service (plus the 3.5% service fee) will be refunded, provided it occurred less than 24 hours prior to the refund request.
Service Providers, please note that a certain amount of cancellations and refunds is expected and is a normal part of any service industry business. You can always account for this in advance by adjusting your session rates accordingly.
CALCULATION OF INSTRUCTOR PAYMENTS
All sessions are subject to a 15% platform fee. This means that 85% of the rate a Client is charged for your session distributed directly to you.
You are responsible to cover all expenses for any supplies, equipment, prep time, professional subscriptions, certification fees, insurance, and any other materials, education, or services required for you to conduct your Services. You acknowledge that ZentasticFit will not be responsible for reimbursing you for any of these expenses. As such, when setting your rate, be sure to account for these expenses. Without notice or approval of ZentasticFit, you may enter into an agreement or arrangement with your Client whereby they provide some or all of the supplies, materials, or equipment necessary for you to render the Services they book.
You shall bear sole responsibility for paying and reporting their own applicable federal and state income taxes, social security taxes, sales taxes (if any), and any other applicable taxes.
To facilitate the distribution of important tax information and forms for you, when you first input your payment method, Stripe will collect your relevant tax information (business entity/status, full name, address, and SSN or EIN). Service Providers who earn more than $600 within one calendar year, will receive a Form 1099-MISC. Stripe will automatically generate and e-file 1099 tax forms in the U.S. and will assess a $2.99 charge (deducted from an Service Provider’s final payout at the end of each calendar year) per form e-filed with the IRS. Stripe will mail a paper copy directly to Service Provider’s mailing address on file for an additional $2.99.