What do I do if the video is lagging?
If the video is lagging during a session, or if you find your experience on the site to be slow in general, try the following troubleshooting steps.
Step 1: Check Your Internet
First, check your Internet connection. If you’re not getting a strong WiFi signal, consider moving closer to the modem or plugging into it.
If your connection is strong, check your Internet speed. If you’re able to stream something on YouTube or Netflix, your Internet speed is likely not the problem.
If the Internet speed and connection are good but you’re still experiencing lags, check the software you’re using (Step 2).
Step 2: Check Your Software
On a computer, check to make sure that you’re using an up-to-date version of one of the recommended browsers: Chrome, Firefox, or Safari. If you’re already using one of the recommended browsers, close the browser (all of its windows), reopen it, and try again. If that doesn’t work, try clearing your cookies and/or your browser history or using an incognito window.
If you’re still having issues, it may be a hardware problem. Go to Step 3.
Step 3: Check Your Hardware
Try turning off your device and turning it back on again. This often solves many issues.
If that doesn’t solve the problem, it could be a more significant hardware issue. How old is your device? If you’re using a device that’s too old, it might not have the capacity to handle streaming. (Again, you can test by trying to stream on YouTube or Netflix.)
If the issue is not your device, it could be the site. Proceed to Step 4.
Step 4: Keep Trying
Sites and servers sometimes get overwhelmed with traffic and become slow. It could be that you’re trying to stream during a busy time of day, so the servers are busy. The lag hopefully shouldn’t last too long, so keep trying. Or consider scheduling your sessions at a less busy time of day.