How do I know messages are secure?
As with the entire site, the messaging feature is secure. Therefore, to ensure the safety of your personal information, we recommend that all communication between instructors and clients be conducted through ZentasticFit’s messaging system. Even then, we recommend that you avoid sharing unnecessary personal information (e.g., full name, address, email, phone number, etc.).
Moreover, make sure that all communication regarding the scheduling, rescheduling and cancelling of sessions takes place on the platform. In the event that you should need a refund, as per both our Instructor Payment Policies and our Client Payment Policies, we cannot guarantee that we will be able to honor your refund request if the session details were arranged off the platform.
Read more about safe messaging in our “Messaging and Other Safety Tips” article.