General

How It Works

How do I set up an account? How much does it cost? What kinds of sessions are offered?

Account

How do I set up an account? How do I know my account is secure? Password Help

Policies

Background Check Policy Cancellation and Rescheduling Policies

Safety and Security

How do I know my account is secure? How do I know payments are secure? How do I know messages are secure? How do I know sessions/meetings are safe? Messaging and Other Safety Tips How do I report spam and/or suspected “hacking”? How do I report violations, harassment, etc.?

Payment and Booking

How do I know payments are secure?

Technology and Troubleshooting

Password Help What do I need to stream a session? Why can’t I access the session stream? What do I do if the video is lagging? What do I do if my video isn’t working/the other person can’t see me? What do I do if my audio isn’t working/the other person can’t hear me?